Privacy Policy

Last Updated: October 1, 2026

BidMyFix respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how BidMyFix Inc., operating as BidMyFix (“BidMyFix,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal information when you use the BidMyFix website, application, and related services.

BidMyFix currently operates as a pilot marketplace connecting vehicle owners with independent automotive repair providers.

By using BidMyFix, you acknowledge the practices described in this Privacy Policy.

1. Who Is Responsible for Your Information

BidMyFix is responsible for personal information under its control.

BidMyFix has designated a Privacy Officer responsible for overseeing our privacy practices and responding to questions, access requests, corrections, and complaints.

Privacy Officer: Kamyar Shafighi, Founder

Email: support@bidmyfix.ca

Business Address: Niagara Region, Ontario

During the pilot, the Privacy Officer may also be a founder or other authorized representative of BidMyFix.

2. Information We Collect

We collect only information reasonably necessary to operate, secure, improve, and support the BidMyFix marketplace.

Depending on how you use BidMyFix, we may collect the following information.

Account and Contact Information. This may include:

name;
email address;
telephone number;
username or account identifier;
password or authentication information; and
general location information.

Passwords are stored using appropriate secure authentication practices and not in readable plain text.

3. Vehicle and Repair Information

When customers submit repair requests, we may collect information such as:

vehicle make;
model;
model year;
mileage;
vehicle condition;
symptoms or mechanical concerns;
warning lights;
requested repair or maintenance service;
photographs of the vehicle or damaged components;
repair-request descriptions; and
other information voluntarily submitted by the customer.

Customers should avoid including unnecessary personal or confidential information in photographs or descriptions.

4. Location Information

We may collect location information where necessary to connect customers with repair providers in their area.

This may include:

city;
postal code;
approximate location;
repair location; or
an address voluntarily provided for the purpose of arranging service.

BidMyFix does not intend to continuously track customers' precise real-time location during the pilot unless a future feature specifically requires it and appropriate notice and consent are provided.

5. Communications

When customers and repair providers communicate using BidMyFix, we may collect or retain:

messages;
repair questions;
provider responses;
customer replies;
support requests;
complaint communications; and
records relating to disputes or safety concerns.

We may retain these records where reasonably necessary to operate the Platform, investigate complaints, prevent fraud, maintain security, or comply with legal requirements.

6. Provider Information

For participating repair providers, BidMyFix may collect:

legal or operating business name;
representative name;
business address;
telephone number;
email address;
services offered;
service area;
business registration information;
insurance information;
licences or certifications;
business photographs;
reviews or ratings;
provider responses and estimates; and
other onboarding information.

Some provider business information may be displayed publicly or shared with customers as part of the marketplace.

7. Technical and Usage Information

When users access BidMyFix, we may automatically collect certain technical information, such as:

IP address;
browser type;
device type;
operating system;
login records;
pages or features accessed;
timestamps;
referring pages;
error logs; and
security-related information.

This information may be collected through server logs, cookies, analytics technologies, or similar tools.

8. Payment Information

During the initial pilot, BidMyFix does not process customer payments for automotive repair services.

Customers pay repair providers directly.

BidMyFix therefore does not intend to collect or store customer credit-card or banking information for repair transactions during the pilot.

If BidMyFix introduces integrated payment processing in the future, this Privacy Policy will be updated and appropriate third-party payment processors will be identified.

9. Why We Collect Personal Information

BidMyFix may use personal information to:

create and administer user accounts;
receive customer repair requests;
match customers with relevant repair providers;
allow providers to respond to repair requests;
facilitate communication between customers and providers;
display relevant provider information;
provide customer support;
investigate complaints or disputes;
prevent fraud and misuse;
maintain Platform security;
troubleshoot technical problems;
improve the Platform;
understand how users interact with BidMyFix;
comply with applicable legal obligations; and
communicate important account, security, or service information.

We will identify the purposes for collecting personal information before or at the time of collection where required.

BidMyFix seeks meaningful consent where required for the collection, use, or disclosure of personal information.

The type of consent may depend on:

the sensitivity of the information;
the purpose for which it is collected;
the user's reasonable expectations; and
applicable law.

Certain information is necessary to provide the service. For example, a customer who wants repair providers to respond to a repair request must allow BidMyFix to share relevant repair-request information with participating providers.

Optional uses, such as promotional marketing, will be handled separately where appropriate.

Users may withdraw consent to certain uses of their personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect BidMyFix's ability to provide certain features.

11. Information Shared With Repair Providers

When a customer submits a repair request, BidMyFix may share information reasonably necessary for participating providers to evaluate and respond to the request. This may include:

vehicle information;
description of the repair issue;
photographs;
requested service;
approximate location;
preferred timing; and
relevant customer communications.

BidMyFix avoids sharing more customer information than reasonably necessary at the bidding stage. For example, a customer's full home address or telephone number is not shown to every provider simply because the customer submitted a request.

More detailed contact or location information is shared once the customer selects a provider or otherwise chooses to communicate directly.

12. Information Shared With Customers

BidMyFix may share participating provider information with customers, including:

business name;
operating location;
services;
provider profile;
estimates or responses;
contact information where appropriate;
ratings and reviews; and
verification information where applicable.

13. Service Providers

BidMyFix may use third-party companies to help operate the Platform. These may include providers of:

website hosting;
cloud storage;
database services;
authentication;
email delivery;
text messaging;
mapping;
analytics;
cybersecurity;
customer support; and
other technical services.

These organizations may process personal information on BidMyFix's behalf where reasonably necessary to provide their services.

BidMyFix remains responsible for personal information under its control and will take reasonable steps to use service providers with appropriate privacy and security practices.

14. Cross-Border Processing

Some technology or cloud-service providers used by BidMyFix may process or store personal information outside Ontario or outside Canada.

As a result, information may become subject to the laws of the jurisdiction in which it is processed or stored and may be accessible to governmental or law-enforcement authorities in accordance with applicable law.

Where appropriate, BidMyFix will provide information about material third-party processing practices.

15. Marketing Communications

BidMyFix may send service-related communications that are necessary to operate the Platform, such as:

account verification;
password or security messages;
repair-request updates;
provider responses;
customer-support communications; and
important Platform notices.

Promotional email or SMS communications will be handled separately. Where consent is required, BidMyFix will seek appropriate consent before sending promotional communications.

Users may unsubscribe from promotional communications using the unsubscribe method provided in those communications. Unsubscribing from marketing messages will not necessarily stop communications required to provide an active service or maintain account security.

16. Cookies and Similar Technologies

BidMyFix may use cookies or similar technologies that are necessary for:

user authentication;
security;
account functionality;
remembering user preferences; and
basic website operation.

BidMyFix may also use analytics technologies to understand Platform usage and improve the service.

Where required, users will be provided with information and choices concerning non-essential cookies or similar technologies. Additional details may be provided in a separate Cookie Policy.

17. Advertising, Analytics and Meta Pixel

BidMyFix may use analytics and advertising technologies, including Meta Pixel, to understand how visitors interact with our website, measure the effectiveness of advertising campaigns, and improve our marketing.

Where enabled, Meta Pixel may collect limited technical and usage information, such as pages viewed, browser or device information, general interaction events, and whether certain actions are completed on the BidMyFix website.

BidMyFix does not intentionally send Meta sensitive repair information, vehicle identification numbers (VINs), licence plate numbers, private messages, uploaded repair photographs, street addresses, phone numbers, email addresses, or other information that directly identifies a customer through Meta Pixel.

Information collected through Meta Pixel may be processed by Meta Platforms, Inc. in accordance with Meta's own privacy practices and may be used for advertising measurement, analytics, ad delivery, and related services.

Meta Pixel and similar non-essential advertising or analytics technologies are activated only where the user has provided the required consent.

Users may refuse non-essential advertising and analytics cookies without losing access to BidMyFix's core services. Users may also change their cookie preferences later through the website's cookie settings.

Essential cookies required for authentication, security, and core website functionality may operate independently of advertising-cookie preferences.

18. How Long We Keep Information

BidMyFix retains personal information only as long as reasonably necessary for the purposes for which it was collected or as required by law.

Retention periods may depend on the type of information and why it is needed. For example, information may be retained to:

maintain active accounts;
support completed repair connections;
handle complaints or disputes;
maintain security records;
prevent fraud;
meet legal or regulatory obligations; or
resolve outstanding issues.

When information is no longer reasonably required, BidMyFix will take reasonable steps to securely delete, destroy, or anonymize it.

19. Security

BidMyFix uses reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information it handles. These may include measures such as:

access controls;
password protections;
secure authentication;
encryption where appropriate;
restricted administrative access;
secure hosting practices;
software updates;
system monitoring;
backups; and
procedures for responding to suspected security incidents.

No internet-based system can guarantee absolute security. Users should also take reasonable precautions, including protecting their passwords and account credentials.

20. Privacy and Security Incidents

If BidMyFix becomes aware of unauthorized access, use, disclosure, loss, or other compromise of personal information, we will investigate the incident and take reasonable corrective measures.

Where required by applicable law, BidMyFix will notify affected individuals and appropriate authorities.

BidMyFix will maintain appropriate records of privacy breaches where legally required.

21. Accessing Your Personal Information

Users may request information about personal information BidMyFix holds about them.

Subject to applicable legal exceptions, users may request access to their personal information. Requests should be directed to the Privacy Officer at support@bidmyfix.ca.

BidMyFix may need to verify the identity of the requester before providing access.

22. Correcting Personal Information

Users may request correction of inaccurate or incomplete personal information.

Where appropriate, users may also update certain information directly through their BidMyFix account.

BidMyFix may retain information that is reasonably required for legitimate legal, security, fraud-prevention, accounting, or dispute-resolution purposes.

23. Account Deletion

Users may request closure of their BidMyFix account.

Account closure does not necessarily mean every record can immediately be deleted.

BidMyFix may retain information where reasonably necessary or legally required, including information associated with:

fraud investigations;
disputes;
complaints;
legal obligations;
security incidents; or
records necessary to establish or defend legal claims.

Other information will be deleted, anonymized, or securely disposed of according to BidMyFix's retention practices.

24. Accuracy

BidMyFix takes reasonable steps to maintain accurate personal information where accuracy is necessary for the purposes for which the information is used.

Users are encouraged to keep their contact and vehicle information current.

25. Children's Privacy

BidMyFix is intended for persons legally able to arrange automotive repair services.

The Platform is not designed for children.

BidMyFix does not knowingly seek to collect personal information directly from children for the purpose of offering automotive repair marketplace services.

26. Legal Disclosures

BidMyFix may disclose personal information where permitted or required by law. This may include disclosure:

in response to lawful legal processes;
to investigate fraud or security incidents;
where necessary to protect rights or safety;
in connection with legal proceedings; or
where otherwise permitted or required under applicable Canadian law.

27. Business Transactions

If BidMyFix is involved in a merger, financing, investment, reorganization, sale, or other business transaction, personal information may be disclosed or transferred where permitted by applicable law and subject to appropriate safeguards.

28. Changes to This Privacy Policy

BidMyFix may update this Privacy Policy as the Platform develops.

The updated version will display a revised “Last Updated” date.

Where a change materially affects how personal information is collected, used, or disclosed, BidMyFix will provide additional notice or seek new consent where required.

29. Questions and Complaints

Questions, concerns, requests, or complaints regarding BidMyFix's privacy practices should first be directed to the BidMyFix Privacy Officer:

Name/Title: Kamyar Shafighi, Founder